FAQS

Last Updated: June 2026

Welcome to the Handrift Frequently Asked Questions (FAQ) page. Here you will find answers to common questions regarding orders, payments, shipping, returns, refunds, and customer support.

If you cannot find the answer you are looking for, please contact our customer support team.

General Questions

What is Handrift?

Handrift is an online store offering a variety of handbags designed to suit different styles, occasions, and everyday needs.

Where is Handrift located?

Our business address is:

825 Addison Street
Woodmere, New York 11598
United States

How can I contact customer support?

You can contact us using the following information:

Business Email: Support@handrift.store

Business Phone: +1 (516) 555-8247

Business Hours: Monday – Friday 9:00 AM – 5:00 PM

Orders

How do I place an order?

Placing an order is simple:

Browse our products.
Add your desired items to the cart.
Proceed to checkout.
Enter your shipping and billing information.
Select your payment method.
Complete payment and submit your order.

Once your order is successfully placed, you will receive an order confirmation email.

Can I cancel my order?

Customers should contact us as soon as possible regarding cancellation requests.

While we will make reasonable efforts to assist, cancellation cannot be guaranteed once an order enters processing or has been shipped.

Will I receive an order confirmation?

Yes. After a successful purchase, an order confirmation email will be sent to the email address provided during checkout.

Shipping Questions

How much does shipping cost?

Handrift charges a flat-rate shipping fee.

Shipping Cost: $25.00

The shipping charge will be displayed during checkout before payment is completed.

What is your order cut-off time?

Our daily order cut-off time is: 5:00 PM (EST)

Orders submitted after the cut-off time will be processed on the next business day.

How long does processing take?

Processing Time: 1–2 Business Days

This is the time required to review, prepare, verify, and package your order before shipment.

How long does shipping take?

Transit Time: 4–5 Business Days

Delivery times may vary depending on location and carrier conditions.

What is the total delivery time?

Estimated Total Delivery Time: 5–7 Business Days

This estimate includes both processing time and shipping transit time.

Do you provide tracking information?

Tracking information may be provided when available after your order has been shipped.

Customers should allow sufficient time for tracking information to become active.

What happens if I enter the wrong shipping address?

Customers are responsible for providing accurate shipping information.

Handrift is not responsible for delays, delivery issues, or lost packages resulting from incorrect addresses entered during checkout.

Please review all shipping information carefully before submitting your order.

Can I change my shipping address after placing an order?

If you need to update your address, please contact us immediately.

Address changes cannot be guaranteed once order processing has begun.

Payment Questions

What payment methods do you accept?

We currently accept:

Visa
Mastercard
American Express
UnionPay
Google Pay

Available payment options will also be displayed during checkout.

Is my payment information secure?

Yes. Payments are processed using secure payment technologies and industry-standard security measures.

Why was my payment declined?

A payment may be declined due to:

Insufficient funds
Incorrect payment details
Expired card information
Bank authorization issues
Security verification concerns

Customers should contact their financial institution if payment problems continue.

Returns and Refunds

What is your return period?

Customers may request a return within: 60 Days of Delivery

Return requests submitted after the return period may not qualify for approval.

Who pays for return shipping?

Customers are responsible for all return shipping costs.

This applies to all approved returns.

Do you provide free return labels?

No.

Customers are responsible for obtaining and paying for their own return shipping labels.

Is there a restocking fee?

No.

Restocking Fee: $0.00

We do not charge restocking fees on approved returns.

Are there any hidden return fees?

No.

Handrift does not apply hidden return processing fees or hidden refund charges.

How long do refunds take?

Approved refunds may take up to: 15 Business Days

Refund processing begins after the returned item has been received and inspected.

How will my refund be issued?

Approved refunds are generally issued to the original payment method used during checkout.

Product Questions

Are product images accurate?

We make every reasonable effort to display products as accurately as possible.

However, slight differences may occur due to screen settings, photography, lighting conditions, or manufacturing variations.

Are all products always available?

Product availability may change without notice.

Items displayed on the website may occasionally become unavailable due to inventory updates or demand.

Account and Website Questions

Do I need an account to place an order?

Customers may place orders using the checkout options available on our website.

Account requirements may vary depending on website functionality.

Is my personal information protected?

Yes.

We are committed to protecting customer information and maintaining reasonable security measures in accordance with our Privacy Policy.

Customer Support

How can I get help with my order?

For assistance regarding orders, shipping, returns, refunds, payments, or general inquiries, please contact our support team.